Frequently Asked Questions

Browse our shop, select your preferred seafood and preparation style, choose your desired weight, and proceed to checkout. Orders can be placed directly on the website at any time.

Orders placed before 9:00 PM are processed for next-day delivery. Orders placed after 9:00 PM will be scheduled for the following day.

We currently deliver to DHA, Clifton, PECHS, KDA, and Navy Housing Society (NHS). We do not deliver outside these zones at this time.

We deliver every day except Sunday.

All our seafood is sourced directly from fishermen operating along the Sindh and Balochistan coastlines, depending on the species. We work directly with the fishing community at Karachi Fish Harbour to ensure every catch is fresh and traceable.

All our seafood is 100% fresh and never frozen — with one exception. Our Norwegian Salmon is an imported product and is delivered frozen to preserve its quality during transit from Norway.

All orders are packed with crushed ice or ice packs inside insulated thermopore boxes, maintaining a chilled temperature from our facility to your door.

Each product on our website offers multiple preparation options, which can be selected during the ordering process. Available styles vary by species — for example, fish may be offered whole, cleaned, or filleted, while prawns may be offered shell-on, peeled, or deveined.

The minimum order quantity varies by product depending on the species and its natural size. The minimum for most products is 1kg. Norwegian Salmon is sold per fillet, with each fillet weighing approximately 1.3 to 1.7 kg

Seafood availability is seasonal and depends on the natural catch cycle. Our product catalogue reflects what is currently available. If a specific species is out of season, it will not be listed in the shop.

All prices on PrimeCatch are listed and charged in US Dollars (USD).

We accept Direct Bank Transfer and Cash on Delivery (COD).

Prices are fixed as displayed on the website. We reserve the right to update pricing from time to time, but the price shown at the time of your order will always be honoured.

No. Product prices are listed exclusive of delivery. The $5 delivery charge is added separately at checkout.

We do not currently offer bulk discounts. For large institutional or corporate orders, please contact us directly via WhatsApp to discuss your requirements.

Yes. A confirmation email is sent automatically once your order is successfully placed.

Your satisfaction is our priority. If you are unhappy with the quality of any product upon delivery, we will arrange a return and replacement at no additional cost. Please contact us via WhatsApp immediately upon delivery.

The preferred method of communication is WhatsApp. You can reach us via the contact details provided in our website footer.

ot currently, but this is something we plan to introduce in the future.